Delivery Policy
Shipping: CA$6.99, free from CA$72
Free shipping from CA$72
Standard shipping is CA$6.99; orders of CA$72 or more ship free.
Order processing
Orders are prepared and handed to the carrier within 2–5 business days.
Real-time tracking
Receive your tracking number by email to track your package.
Careful packaging
Your products are carefully packaged for delivery in perfect condition.
1. Delivery zones and times
| Zone | Estimated time | Cost |
|---|---|---|
CA | 10–14 business days | CA$6.99 |
Estimated delivery: 10–14 business days once your order has shipped, plus 2–5 business days of preparation. Tracking is emailed when your order ships.
2. Order processing
- Handling : orders are prepared and handed to the carrier within 2–5 business days.
- Delivery time : estimated delivery is 10–14 business days once your order has shipped, plus 2–5 business days of preparation.
- Weekends and holidays : orders are processed the next business day.
3. Order tracking
Upon shipment of your order, you will receive a confirmation email containing:
- Your package tracking number
- A link to track your delivery in real time
- The carrier name
You can also contact our customer service at any time for information about the status of your delivery.
4. Tracked delivery
We offer tracked shipping on all orders.
- The carrier and tracking link are provided when your order ships.
If your tracking number is missing or does not work, email support@aneelia.com.
5. Receiving your package
When receiving your package, we recommend that you:
- Check the packaging condition before signing. In case of visible damage, refuse the package or note written reservations on the delivery slip.
- Open the package and check the contents in the presence of the delivery person if possible.
- Contact us in case of problems (damaged package, missing item, defective product).
6. Absence during delivery
In case of absence during delivery:
- Check your tracking link for delivery updates and carrier instructions.
- If you need help with a missed delivery, email support@aneelia.com.
7. Lost or damaged package
In case of lost or damaged package during transport:
- Contact us at support@aneelia.com.
- We will investigate and help resolve a damaged parcel.
- A confirmed lost parcel will be reshipped.
8. Delivery address
Please provide a complete and accurate delivery address:
- Recipient's first and last name
- Street number and name
- Postal code and city
- Additional address information if necessary (building, floor, access code)
- Phone number to facilitate delivery
If your delivery address needs correcting, email support@aneelia.com as soon as possible.
9. Contact
For any questions about delivery:
- Email: support@aneelia.com
- Hours: Operating Hours Available: Monday - Saturday 9 am - 5 pm EST